Terms of Service

Real IT Solution - WorldClass Hosting & IT Solution provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Real IT Solution - WorldClass Hosting & IT Solution are subject to the following terms of service:


Indemnification Policy

You agree to use all Real IT Solution - WorldClass Hosting & IT Solution services and facilities at your own risk. Real IT Solution - WorldClass Hosting & IT Solution specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Real IT Solution - WorldClass Hosting & IT Solution be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Real IT Solution - WorldClass Hosting & IT Solution harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Real IT Solution - WorldClass Hosting & IT Solution, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Real IT Solution - WorldClass Hosting & IT Solution against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Real IT Solution - WorldClass Hosting & IT Solution's server.

Real IT Solution - WorldClass Hosting & IT Solution reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Real IT Solution - WorldClass Hosting & IT Solution's server. Real IT Solution - WorldClass Hosting & IT Solution shall be the sole judge of what violates this Policy.


Affiliates

Affiliates may not mask, hide or modify the affiliate link. It must be used as displayed in the client area.

You may not spam or advertise in areas or sections of websites that breach the rules of the displaying site. Doing so will result in the link being reported.


Billing:

At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 20 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable.No refunds are provided for VPS or Dedicated servers or bulk sms under any circumstances.)Credit on your account cannot be refunded and must be used for purchases and renewals..

We accept Visa, Master Card, American Express,paypal, skill, bKash, Ucash, Brack Bank . For webhosting plans we will setup your account without any paying. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.


SLA Conditions:

If your service drops below 99.9% uptime in any given month you will be credited with one free month. This must be claimed within 7 days of our monitoring dropping below this level.

Any planned maintenance work is except from this guarantee and will be ignored. Dedicated servers currently have no SLA.

Uptime level is calculated by our status page and monitors only.


Delivery of Services:

Immediately upon successful payment you will receive an automated receipt from our systems. Please print an retain a copy of this and retain in a safe place for future reference.

Your unique customer username will be on this receipt and should be used for an enquires to Real IT Solution.

Please note that we aim to deliver all goods as soon as signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered.

All orders are delivered electronically via email, If you have any questions about your order please contact us at sales@RealITSolution.com

Our trading hours are 365 Days a Year, 24/7. Normally we will respond within 1 hours of receiving your enquiry.

The services available on this site are subject to both export and or import restrictions. Please check regulations in the country you are in to see if these products are allowed for import into your country.

We will not add charges to customers using either VISA or Mastercard card schemes. The final price will be the same regardless of payment method


Grounds for Suspension and Termination:

You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for Real IT Solution to suspend or terminate your account. You agree that Real IT Solution has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following


* Using the Service in a way, which constitutes violation of any applicable statute, law, court order, tariff, regulation, or treaty (including, but not limited to, intellectual property, communications, privacy, criminal and international law)

* Hosting websites dedicated to pornography. Legal adult content is allowed however it cannot be the main focus of your website.

* Using the Service in a manner intended to abuse or violate the privacy or property rights of others, including but not limited to sending of unsolicited bulk e-mail ("spamming"); this ground for suspension or termination is separate from and in addition to the fees which will result from such activity. You agree to pay a clean up fee of $50 per hour if any of our server IP addresses appear on a blacklist as a result of spam from your account.

* Using your hosting as a file or image hosting service.

* Using the Service in an attempt to break security, or so as to actually break security of any computer network (including the Service itself), or to access an account, message, or file which does not belong to you.

* Using your account as a backup service. All files must be part of your website and must be linked to from your account. Dedicated server clients are excempt from this.

* Using the Service in such a way as to forge or mis-represent headers, addresses, or other identification in electronic mail or websites, or using any other method to disguise the sender's identity or location. This includes the hosting of Proxy Server applications.

* Uploading, linking to or storing warez, cracks or other pirated software.

* Assisting in or directly distributing copyrighted material.

* Excessively using the Service in such a way as to limit the bandwidth available to others.

* Providing fake or incomplete contact details, including name, postal address and telephone number.

* Using the Service to operate server programs, including, but not limited to mail servers, IRC servers, game servers, ftp servers, Web servers, or streaming audio/video servers.

* Using the Service for unauthorised relays through any third party systems.

* Attempting, in any way, to interfere with or deny service to any user or any host on the Internet.

* Performing a chargeback on any transactions past or present will result in account suspension until resolved. If a chargeback is issued we reserve the right to remove your account any deny any future business.

* Using the Service for mail bombing, which includes any instance where multiple messages are sent to a specific destination with the intent to render the recipient and/or the electronic system serving that recipient dysfunctional.

* Using the Service to add or attempt to add addresses to any mailing list (yours or a third party's) without the explicit positive consent of the addressee(s).

* Attempting to cancel, supersede, or otherwise interfere with email other than your own.

* Engaging in harassment, whether through language, frequency, or size of messages, either with email or website content.

* Using the Service to engage in syn flood attacks, which are defined as overburdening a recipient computer system by sending a high volume of spurious data which effective impedes or totally disables functionality of the recipient system(s), or any other methods of denial-of-service attacks.

* Furnishing false data on your sign-up form, contract, or online application, including providing fraudulent credit card or other payment information.

* No bill credit will be given for a period of suspension. In the event of termination of your use of the Service under this section, Real IT Solution may at its sole discretion retain any or all amounts you have paid for use of the Service as liquidated damages for your actions.

* Security - You agree not to access or attempt to access private areas of the Service. You agree to notify Real IT Solution as soon as you become aware of an unauthorized use of your account and/or any breach or attempted breach of security on the Service.

* Intellectual Property - Real IT Solution does not undertake to examine or review messages, files, or other materials, which are accessible through, pass through, or reside on the Service. Complaints regarding alleged copyright infringement can be sent to abuse@Real IT Solution.com.

* Continuing a specific identification of the allegedly infringing material and the location(s) on Real IT Solution facilities where the materials are to be found. Upon receipt of such written notice, Real IT Solution will expeditiously remove or block access to the allegedly infringing material, and provide notice to the person who had posted that material. If Real IT Solution receives a notification from that person indicating that the claim of infringement was based upon mistake or misidentification, Real IT Solution will send you a copy of that notification. Unless you notify Real IT Solution of appropriate court action to restrain the alleged infringement, the challenged material will then be restored or other wise made accessible again.

* Liability - You agree that use of the Service is at your own risk. Except for information, products, or services clearly identified as being supplied byReal IT Solution, neither Real IT Solution nor any of its affiliate controls, provides, operates, or is in any way responsible for any information, products, or services accessible through the Service.Real IT Solution neither endorses nor is responsible for the accuracy of third-party material(s), and you agree that Real IT Solution is not responsible for any loss or damage caused by your use of, or reliance on, such material(s). You understand and agree that you have sole responsibility for your posting of any information or material to any site or newsgroup on the Internet, including but not limited to postings to Web sites, whether residing on Real IT Solution equipment or not, postings to newsgroups, and participation in any on-line chat sessions. You agree to indemnify and hold harmless Real IT Solution and its employees, and other customers and subscribers from and against any claims, losses, costs, liability, damages or expenses arising out of your postings.

* You agree that, should you use the Service to send or receive voice communications, Real IT Solution is not acting as a telecommunications carrier or telephone , that there is no representation made by Real IT Solution as to the suitability of the Service for such use, and that all risk of connection, transmission quality, and accuracy of communications is solely on you, and that Real IT Solution has no liability of any sort for the failure or lack of quality of such use of the Service.

* You agree to be liable for any damages or loss of service which results in damages to Real IT Solution as a result of any spamming or other violations of Section 5 above. These damages include, but are not limited to, system shut downs, retaliatory attacks or data flooding, and loss of peering arrangements. You agree that Real IT Solution may pursue any such claims against you in Court.

* You agree that in no event will Real IT Solution have financial liability to you.

* Warranty - Real IT Solution MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF TITLE, NON-INFRINGEMENT, AND WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SERVICE, OR ANY SOFTWARE OR OTHER MATERIAL AVAILABLE THROUGH THE SERVICE, REGARDLESS OF WHAT YOU MAY HAVE TOLD Real IT Solution ABOUT YOUR INTENDED USE OF THE SERVICE. NO ORAL ADVICE OR INFORMATION GIVEN BY Real IT Solution OR ITS EMPLOYEES SHALL CREATE A WARRANTY OR OTHERWISE ALTER THE PROVISIONS OF THIS SECTION.

* THE SERVICE AND ANY SOFTWARE PROVIDED TO YOU BY Real IT Solution ARE PROVIDED ON AN "AS IS, AS AVAILABLE" BASIS; Real IT Solution DOES NOT WARRANT THAT THEY WILL BE ERROR-FREE AND/OR UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED. Real IT Solution DOES NOT GUARANTEE THE SECURITY OR BACK-UP OF ANY OF YOUR DATA WHICH MAY BE STORED ON THE SERVICE.


Resource Usagen:


Content:

You understand and agree that information and access available through the Service may include controversial, sexually explicit, or other material that may be offensive to you or users for whom you are responsible. Real IT Solution has no responsibility for or control over such materials, and you take sole responsibility for using any available screening software or other methods of limiting access (specifically including the access of minors) to any material you may find objectionable.


Privacy:

Real IT Solution will not provide names, addresses, telephone numbers, email addresses, or other personally identifiable information on any Subscriber to any third party without prior permission from that Subscriber, or as required under an appropriate court or administrative directive, including a facially valid subpoena, or as necessary to render the Service. Real IT Solution may provide aggregate data on Subscribers to third parties in the operation of Real IT Solution business.


Disputes:

You agree that any dispute between you and Real IT Solution arising out of your use of the Service on in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and Real IT Solution will be submitted by the aggrieved party for binding arbitration under the auspices of the Bangladeshi law and International Law.

Governing Law

These Terms and Policies are governed in all respects under Bangladeshi laws and International Laws


Cancellation Procedure:

Cancellation requests must be submitted through the client area. To do this, click the icon next to the package you wish to cancel then press 'Request Cancellation'. You must then complete and submit the form.
Choosing an immediate cancellation means your service will be terminated with 24 hours of submitting the form.
It is your responsibility to ensure any paypal subscriptions you have setup are cancelled.
No other forms of cancellation are accepted.
Cancellations must be submitted before the invoice for that billing cycle is due. Failure to do so will result in the invoice being due. Cancellation requests can only be submitted if the account has no due invoices.
Dedicated server cancellations must be submitted a minimum of 15 days prior to the renewal date or you may be charged for the next billing period.


Resellers:

Resellers may use their website for personal use or to sell to their own clients. Resellers cannot host free accounts under any circumstances. We will transfer up to 30 accounts free of charge. Each account thereafter is charged at £1 each. Discount Vouchers

Only one voucher can be used per transaction.

If the order value is lower than the value of the voucher, the remaining amount is lost.

Discount vouchers are restricted to one per customer.

Vouchers can be redeemed against the purchase of any Shared, Reseller or Dedicated service.


Account Payments::

If a shared/reseller account has a past due invoice, we will perform the following actions.

1-3 Days - No Action Taken
4 Days - Accounts are suspended
7 Days - Late Fee Added
30 Days - Accounts will be terminated.

If a VPS and Dedicated has a past due invoice, we will perform the following actions.
1 Days - No Action Taken
2-3 Days - Late Fee Added
4 Days - Accounts are terminated Overusages: Per GB Disk space over usages fee $1 Per 10 GB Bandwidth over usages fee $2


DISCLAIMER:

Real IT Solution - WorldClass Hosting & IT Solution cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Real IT Solution - WorldClass Hosting & IT Solution are resold. Thus, certain equipment, routing, software, and programming used by Real IT Solution - WorldClass Hosting & IT Solution are not directly owned or written by Real IT Solution - WorldClass Hosting & IT Solution. Moreover, Real IT Solution - WorldClass Hosting & IT Solution holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Real IT Solution - WorldClass Hosting & IT Solution sees fit. FURTHERMORE, Real IT Solution - WorldClass Hosting & IT Solution retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.


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