Question 1

What is NVMe hosting and why is it faster than regular SSD in Bangladesh?

Accepted Answer

NVMe (Non-Volatile Memory Express) connects storage directly to the CPU via PCIe lanes, bypassing the SATA controller bottleneck found in traditional SSDs. In real-world benchmarks, NVMe delivers up to 200x faster read/write speeds than spinning disks and 6x faster than SATA SSD. For Bangladesh websites, this means sub-second page loads, faster WordPress/WooCommerce, and better Google Core Web Vitals scores — which directly improves your SEO rankings.

Question 2

Do you accept bKash, Nagad, and local bank payments?

Accepted Answer

Yes. We accept bKash, Nagad, Rocket, DBBL Nexus, BRAC Bank, EBL, Visa, and Mastercard for all hosting plans, domains, and servers. Local payment makes it easy for Bangladeshi customers to pay in BDT without international card fees. Payment confirmation is usually instant for mobile wallet payments and within 1 business day for bank transfers.

Question 3

What is BDIX VPS and who should use it?

Accepted Answer

BDIX VPS is a Virtual Private Server hosted inside Bangladesh with direct peering to all major Bangladeshi ISPs (GP, Robi, Banglalink, Airtel) through the Bangladesh Internet Exchange. This delivers the lowest possible latency (often under 5ms) for visitors browsing from Bangladesh. It is ideal for BD-targeted websites, e-commerce stores, gaming servers, streaming platforms, and any service where local user speed matters more than global reach.

Question 4

How fast is your customer support response time?

Accepted Answer

Our 24/7/365 support team responds with an average first reply under 2 minutes via Live Chat and under 15 minutes via support ticket. The team is based in Bangladesh with senior Linux/Windows engineers who can handle server-level issues — not just first-line script readers. We also provide free website migration with zero downtime.

Question 5

Do you provide free website migration from another host?

Accepted Answer

Yes — free, zero-downtime migration is included with every shared, VPS, and reseller hosting plan. Our migration team handles DNS transfer, full file backup, database import, email account setup, and SSL certificate installation. Most migrations complete within 2-4 hours, and your site stays live the entire time.

Question 6

What is the difference between NVMe Hosting, Cloud SSD VPS, and BDIX VPS?

Accepted Answer

NVMe Hosting (shared) is the most affordable — multiple websites share server resources, perfect for blogs, small business sites, and WordPress. Cloud SSD VPS gives you dedicated CPU, RAM, and SSD storage with full root access — ideal for applications, agencies, and high-traffic sites. BDIX VPS is a VPS physically located in Bangladesh with local peering — best for BD-targeted services needing lowest latency. All three run on NVMe/SSD storage and LiteSpeed for maximum performance.

Question 7

Is your hosting suitable for WordPress and WooCommerce stores?

Accepted Answer

Absolutely. Every shared hosting plan includes 1-click WordPress installer, LiteSpeed Web Server, and LSCache plugin (the fastest WordPress caching solution available). WooCommerce stores run exceptionally well on our NVMe infrastructure — typical TTFB (Time To First Byte) is under 200ms from Bangladesh. Auto-updates, daily backups, and free SSL are included.

Question 8

Do you offer a money-back guarantee?

Accepted Answer

Yes — 30-day money-back guarantee on all shared and reseller hosting plans. If you are not satisfied for any reason within the first 30 days, we refund your payment in full, no questions asked. VPS and dedicated server refunds are pro-rated per our Terms of Service. Uptime SLA is 99.9% — if we miss it, you get credited for the downtime.

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Web Hosting Bangladesh — Common Questions